FAQ'S

1.Where do you ship your products?

We have stocks of our products in fulfilment centres (warehouses) located in the USA, Australia and Europe. We ship from these warehouses to ensure free and fast delivery worldwide and this is also to ensure faster delivery and service for people who dropship our products.

2.What the warranty on the product you are selling?

We offer a 1 year manufacturer warranty for all the products been sold on our website; in case your products damages or have any fault we will send you a free spare part replacement at no cost. THIS DOES NOT COVER UPGRADED MODELS.

3. I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 24-48 hours processing time for your order to ship out, estimated shipping times are 3-7 Business days. Tracking numbers will be updated once courier provide it to us after your order has been SHIPPED. If you don't have a tracking number after 3 business days please email us at support@huinaconstructiontoys.com.

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4. I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money back guarantee, if the product is defective or damaged. We give you 10 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all name and order number on the returned parcels. MAKE SURE THE PRODUCTS IS NOT DAMAGED AND IN A VERY GOOD CONDITION.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
 
5. Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships.
 
6. I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at support@huinaconstructiontoys.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
 
7. How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfilment centres based on your location. The estimated shipping time for all orders is 3-7 days.
  • What is your company's instagram and facebook
Our instagram is @huinaconstructiontoys
Our facebook is Huina Construction Toys

  • I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your purchase easier! Please send us an email to support@huinaconstructiontoys.com. and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.